FAQ’S

Minimum age 25 years old.
Valid credit card, VISA, MasterCard and American Express.
Valid driver's license (Any country is OK , international driver’s license is not required).

Yes, we do accept debit cards. However, the hold (deposit) will increase about 20% more than using a credit card for the deposit. No worries, the rental cost remains the same.

Yes, you can pay the rental cost in cash (MXN/USD/EUROS). However, the hold(deposit) must be put on a card.

No, the amount shown on your booking is the total to pay. No hidden fees or charges.

Avant Rent a Car provides the most economical insurance you can contract in any other car rental around the world.

For a small fixed daily fee, our insurance has enormous advantages since it covers you, and excludes you from payments, in case of accidents. It offers ZERO deductible (franchise) protection for the following coverages:

CDW: Collision Damage Waiver, covers any type of damages to the rented vehicle on accidents or collision while driving on paved roads, cities or highways.
LDW: Loss Damage Waiver, covers theft /loss of the rented vehicle.
PLI: Liability and third-party damages on properties or people, caused with the rented vehicle.
ALI/RC: Additional Liability Insurance/Civil responsibility coverage, complying with the new coverage requirements issued by Highway Mexican Law, article 62 issued in 2004.
Legal Assistance for customers in case of an accident involving violation of any law.

WHAT IS ALSO COVERED, BUT REQUIRES DEDUCTIBLE PAYMENT.

Please note that the following are certain restrictions for the damage payment exemption (Zero deductible), which normally never occur:
In the event that they occur, your insurance still provides coverage. However, in these particular cases you will be subject to the payment of a deductible of maximum 10% of the average value of the rented vehicle, in order to cover the damage caused.

-When the vehicle suffers damages while maneuvering for parking and the driver hits a fixed object, such as a wall, tree, fence or any other obstacle.
-When the vehicle suffers damage caused by another vehicle or any other thing that escapes or flees the scene, and there is no photograph, and/or license plate information, of said unit or entity that caused the damage.
-When being driven on unpaved roads.
-Partial theft or missing parts of a vehicle.
-Broken or damaged glasses

VERY IMPORTANT
All this above coverage will ONLY BE VALID by meeting these 3 requirements:
1) The driver is registered in the rental agreement as an authorized driver.
2) The driver is not under the influence of alcohol or any kind of drugs; or medication contraindicated in machinery operations, while driving.
3) The damage, or accident, must be reported immediately at the time it occurs and at the scene. The vehicle must not be moved until the insurance agent arrives.

This last number 3 requirement is very important. Failure to comply with this requirement will cause all coverage insurance to be totally void as there will be no means to verify you comply with the other two requirements.
You must follow this step in order for the insurance agent be able to confirm the driver is an authorized driver, verify the driver’s conditions, and take pictures and evidence in the same place the accident occurred.

The vehicle must remain at the same location the accident took place and can only be moved if an authority or police officer indicates or requires you to do so.

Please take note that in order to waive you from any payment for damages you must wait for the insurance agent to arrive . When done, he will provide you with a damage waiver sheet you should deliver at our office at car return. Sometimes, and depending on where you are, it may take a few hours to the insurance agent to arrive . Failure to do so will void all insurance coverage and all damages will be charged to the renter.
You can be in contact at all times with our agents to help you with information during these procedures.

WHAT IS NOT COVERED
-Traffic tickets
-Damage to tires (rubber) and/or wheels (metal or aluminum).
-Loss and/or damage of the hubcaps, keys, license plates and other accessories such as baby car seats, etc.
-Smoking odor
-Damage or stains to upholstery and /or any interior parts of the vehicle.
-Damage to the vehicle caused by driving through floods, or to the chassis and/or body frame of the vehicle due to driving on unpaved roads.

It is important to understand that all these coverages were contracted between the renter (You) and AVANT RENT A CAR by means of the rental agreement. By sign it, you are accepting, and are subject to, these benefits and their restrictions . It has nothing to do with the policy contracted by us with other insurance companies that we use, which only cover damage to third parties.

Yes. You can ask for more info directly at our counter or by email.

The amount of the deposit will vary according to the category of the vehicle. It goes from $350.00 USD ($7,000.00 MXN) up to $1,500.00 USD ($30,000.00 MXN).

All charges on a card will be in MXN Pesos. We are not able to charge in US Dlls via credit or debit cards ,so a slight difference in your US Dll bills may appear due to the exchange rate daily fluctuation. You can avoid this paying your rental in US Dlls cash if you preffer . We provide quotes in USD as this is the currency most known worldwide.

Not a problem. We attend confirmed bookings 24/7. However, is important that you notify us at the moment of any changes via phone call , mail or whatts app with 48 hours of anticipation. Less than 48 hours you must give us a phone call in order to confirm your schedule changes.

No, our office is just a mile from the airport. We have a free shuttle that will transfer you from/to the airport.

When you place your booking, we will send you the indications to follow in order to meet with our agent at the airport. Its VERY IMPORTANT to follow our indications due to a lot of transport piracy and dishonest “information personal” that will lie to you in order to sell you something else.

In bookings of 7 days or more this is possible, terms and conditions apply. Please contact us via email for more information. avant@avantrentacar.com

Cancellations notified 3 days in advance will have no penalty.

Cancellations notified 1 or 2 days in advance will have a one day rental charge penalty.

Cancellations received on the same day or No Shows will have a 50% rental charge penalty.
NOTE: When you cancel 3 days (or more) in advance, there will be a 10% charge from the pre payment. This is the cost for processing the refund, not a penalty.

Please contact us via email by clicking reply to the email where you received your booking confirmation and mention the changes. If aplicable, we will provide a new quote and mention the new terms of the booking for your approval.