POLICIES

REQUIREMENTS

These are the requirements for our car rental service:

Major credit card (Visa Mastercard ).
 **Debit cards only accepted for payment**

Official photo Id (Passport).

Valid Driver’s License (issued in any country).

Minimum age: 25 years old.

GUARANTEE DEPOSIT

As a backup for rental agreement , we require of a guarantee deposit on every rental. This deposit, as agreed by both parts, will be used to cover extras and/or damages or losses caused to the rented vehicle that had not been reported to the insurance.

This deposit will be pre authorized and held in your credit card and will be released at the return of the vehicle.

The amount of the deposit will depend on the selected vehicle’s category. From $250 US Dlls for sub compact cars up to $850 US Dlls for full size vans.

RENTAL TERMS

Rates charged are per day (24 Hours), with a one-hour tolerance for vehicle return. Starting from the 26th hour, additional charges per extra hour will be applied (1 Extra hour = 1/6 of Daily rate), including the tolerance hour.
All rates include unlimited mileage, and are not subject to ANY SURCHARGE. We will not add any extra charges, fees or ‘airport taxes’ at the moment of the rental, like other major car rentals do. The ONLY possible additional charge may be for gasoline, in case you return your car with less than the provided amount or for damages or losses caused to the rented vehicle that had not been reported to the insurance.

As part of our service, all vehicles can be delivered and returned at our office located near  the Cancun International Airport at the time of your convenience without any additional charges.

We offer a 24 hrs free shuttle service that transports you back and forth to our office from any of the 4 terminals of Cancun Intl airport
If you require to return or pick up the rental car anywhere outside Cancun, you may request it beforehand at the moment you place your reservation.
This service is available for rentals of 7 or more days and is subject to additional drop off charges, depending on the distance.

The rented vehicle is not allowed to leave Mexican Territory. All insurance contracted are void and not operate outside Mexico. The only county you can visit with our vehicles is Belize. If you want to do so, you will have to request it in advance for us to issue the necessary permits , free of charge, and you will have to consider contracting other insurance at the Belizean border.

ADITTIONAL DRIVERS

Avant Rent a Car offers on every rental the registration of an additional driver without cost. We do care for your safety and we know it is better to let some one else drive when you are tired or not at 100% of your capacity.

Please request it when renting the vehicle and filling out the rental agreement . The only requirement is a valid driver’s license.

Vehicles driven by an unauthorized driver will void the insurance coverage.
In case you want to register a 3rd driver, an additional payment of $5.00 US Dlls per day will be required.

EXTENSION OF THE CAR RENTAL PERIOD

The renter is allowed to extend the rental period in case he/she needs  it. We require notification of the extension period by phone to our office at least 24 hours before the rental agreement’s expiration. If you prefer to do it by e-mail , we require 48 hours of anticipation and you will have to receive an email confirmation for your request.

In such case, rate per day, for the extended days, will be the same you are paying on your current rental.

ANTICIPATED CAR RENTAL CANCELLATION

After the vehicle has been picked up and you have paid for your rental period , if you have the need to return the vehicle before the rental agreement’s expiration for any reason not concerning Avant , we will not be able to refund any money for the unused days. However, we will gladly credit these unused rental days on a future rental.

FUEL

The rental rates do not include gasoline. To prevent additional charges at car return, please refuel vehicle with the same amount that you received it with at pick up. We usually deliver all vehicles with a full tank, otherwise, the gas level at delivery is clearly stated on the rental agreement. Please take note that when we charge for fuel, we use our own fuel tables, not the ones used at the service stations.

If you return the vehicle with more gasoline, we will not be able to refund you for it.

CANCELLING A RESERVATION

In case  an unexpected event requires cancelling a confirmed reservation, here are our cancellation policies:

Cancellations notified 3 days in advance will have no penalty.

Cancellations notified 1 or 2 days in advance will have a one day rental charge penalty.

Cancellations received on the same day or No Shows will have a 50% rental charge penalty.

INSURANCE

Avant offers a full coverage insurance that has total protection from all risks on your rental. In order to validate the contracted coverages, the renter must comply with the following requirements:

The driver must be registered and authorized in the rental agreement.

The driver must not be intoxicated with drugs and/or alcohol.

The driver must comply with the rental agreement terms and conditions.

In case of an accident, the driver must notify immediately to Avant the event, and remain at the place of the accident until the insurance representative arrives to validate the above terms and take note of the damages.

It is required that the rented vehicle should not be moved unless indicated otherwise by any authority. The driver must not sign anything or accept any arrangements until the insurance representative arrives to the place of the accident and authorize it. Othewise, all coverage will be void.

PAYMENT

  • We accept Visa, MasterCard or Cash (USD).
  • Payments with Amex can be made only via PayPal.

RESERVATIONS COULD BE ATTENDED WITH VEHICLES OF THE SAME OR HIGHER CATEGORY, IN CASE THE BOOKED VEHICLE IS NOT AVAILABLE, ALWAYS HONORING THE QUOTED RATE.

PAYMENT